#GAReads | She’s Not Mad. She’s Just Not Using Exclamation Points.
A young employee on my team hit three big goals in one afternoon last month. “Wow,” I, her boss, wrote. “Well done. Really great work.”
Did I really think so? And, without a “Wow!!!” or a “Great job!!” did she feel that she in fact did a great job?
Exclamation points aren’t just an accepted part of business these days, they’re expected.